Terms & Conditions - Policies
Unless otherwise agreed, our products are supplied on the following terms.
Ordering
You can send your order on-line any time of the day or night using the shopping cart on our secure site. However, if you prefer, you can phone your order through on our toll free number 0800 868 726 or contact us via our Contact Us Page.
All goods must be fully paid for before dispatch - NO exceptions
All transactions will be carried out in New Zealand dollars.
Payment
We offer the following payment options -
Direct deposit - Our direct deposit details are available when you place an order on our secure server order page. Please include your name as the identifier.
Credit card (Visa or Mastercard only)
Easy Payment Plan Option - With our New Easy Payment Plan you can choose when and how much you pay.
The sooner you decide which Nappies and accessories you need, the longer you have to pay for them.
Simply choose the items, click on the Easy Payment Plan box and see how easy it will be for you to give your baby the best.
You will be amazed how easy it is, you can also add more items before you go to the checkout.
Now everyone can afford the best for their baby.
Price
All prices are in New Zealand dollars and include GST. We reserve the right to vary our prices from time to time.
Delivery and Freight Charges - Flat rate of just $4.99
Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock.
We use regular Fastway Couriers or New Zealand Post to deliver your order. Freight costs for delivery within New Zealand are automatically added to your online order at the checkout.
Please note that it is your responsibility to inform us if the delivery of your ordered goods should be late, damaged or incorrect. Our contact details are found on the Contact Us Page.
Back Orders
We endeavour to keep our on-line shopping site as up to date as possible, however, sometimes we cannot accurately forecast customer demand. In the event that you order a product that is not in stock, we will notify you by phone or email. With regards to payment, if you are paying by credit card, you will not be charged for any products on backorder until they are dispatched to you. Your payment will be refunded promptly if you cancel your backorder.
TotsBots Return Guidelines
Definition of a fault: An unexpected defect in the product that will shorten the lifespan or performance of the product.
The TotsBots guarantee covers the following defects for a period of 12 months from the date of purchase (Proof of purchase must be supplied – no exceptions):
Fabric flaws/defects (e.g. waterproofing, flaws in bamboo)
Sewing/workmanship defects (e.g. loose/missing stitching)
Popper faults (e.g. missing, broken or non-functional)
Elastic faults (e.g. failure – only when following care guidelines)
Hook and loop faults (e.g. tape not fastening, not cut correctly)
The guarantee does not cover damage caused to product by excessive laundering. For example; using harsh stain removers, boil washing, continually tumble drying at high temperatures, adding vinegar or sodium bicarbonate to the wash, or leaving the hook and loop tabs open.
Excessive laundering can reduce the lifespan and performance of the nappies by:
Destroying elastic
Causing fabric balding
Affecting the waterproof membrane
Please note: excessive laundering will render the customers guarantee void
The following issues are not rendered as a fault and are therefore not covered by the TotsBots manufacturing guarantee:
Staining
Leaking
Poor fit
Smell
Please Note: Seconds are non-returnable. All sales are final on discontinued and clearanced items. Discontinued items no longer available for sale on our site will not be accepted for return or exchange.
For goods that are deemed to be faulty we will:
Give you a Refund or Replace the goods
Refunds or Credit Notes: may be given for returns of unwashed, unused items in original condition returned within 30 days of purchase. Unwanted goods must be in a re-saleable condition. We will require you to fill in a product return form which must be returned with the goods. Unauthorised returns are not accepted.
Replacement: We will replace products that are deemed to be faulty (using the guidelins above) as long as they were purchased within the last 12 months. We will require you to fill in a product return form which must be returned with the goods. Unauthorised returns are not accepted.
Exchange of Un-used & Un-washed Products: All UN-USED, UNWORN and UNWASHED items may be exchanged for products of the same value within 30 days of purchase. Any item that appears to be worn or washed or smells like it has been used or washed in detergent will be returned to sender with no exchange. Our pre-authorization is needed. We will require you to fill in our product exchange form and send it with your products for exchange along with your original reciept and $5 to gover freight charges
**We will require proof of the purchase date so keep your receipt.**
***All return postage costs are the responsibility of the customer***
Trademarks and Images
Tots Bots and the Tots Bots logo are registered trade marks of Tots Bots Ltd. All images supplied by Tots Bots are covered by copyright.
NappyDays and The Nappy Lady, Plus the NappyDays logo are registered trade marks of NappyDays Ltd. All images, and print material, brochures etc supplied by NappyDays and The Nappy Lady are covered by copyright and permission must be granted before any information is copied or replicated.
Use
We have used our best efforts to ensure that the products recommended and stocked by us are fit for their intended use, however, we do rely on the manufacturer's accurate information for us to assess their product. The customer is responsible for determining whether a particular product is fit for use in their circumstances.
Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this website. NappyDays, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.
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