Terms & Conditions - Policies

Unless otherwise agreed, our products are supplied on the following terms.

Price

All prices are in New Zealand dollars. We reserve the right to vary our prices from time to time.

Ordering

You can send your order on-line any time of the day or night using the shopping cart on our secure site. However, if you prefer, you can phone your order through on our toll free number 0800 868 726 or contact us via our Contact Us Page. 

Delivery and Freight Charges

Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock.

We use regular Fastway Couriers ot New Zealand Couriers to deliver your order. Freight costs for delivery within New Zealand are automatically added to your online order at the checkout. A flat rate of $4.95 freight is charged for each order except we provide Free freight on breast pads.
Please note that it is your responsibility to inform us if the delivery of your ordered goods should be late, damaged or incorrect. Our contact details are found on the Contact Us Page.

Back Orders

We endeavour to keep our on-line shopping site as up to date as possible, however, sometimes we cannot accurately forecast customer demand. In the event that you order a product that is not in stock, we will notify you by phone or email. With regards to payment, if you are paying by credit card, you will not be charged for any products on backorder until they are dispatched to you. Your payment will be refunded promptly if you cancel your backorder.

Trade in your Nappies on Tots Bots

We have set up a new trade in scheme for parents who are unhappy with their current nappy system or would like to trade in some of their current system and try ours with a great discount.  Read all about our trade in scheme by clicking here

YOUR 30-DAY NappyDays Nappy GUARANTEE

Our Nappies have a 30-day right of return guarantee, valid from the date of your purchase.  This allows for the refund of the purchase price as paid by you (less a $20 packing & handling charge) and requires correct use of the nappies for a minimum period of thirty (30) days.

 
PLEASE NOTE THAT NO REFUND WILL BE ISSUED BEFORE THIS THIRTY DAY PERIOD HAS ELAPSED.

The guarantee does not cover product damage caused by mistreatment or misuse on your part, nor does it cover products other than TotsBots Nappies. If you return a TotsBots Nappy under the terms of this guarantee, it must be accompanied by your Tax Invoice / Statement. Should you not provide this, your refund will be subject to a $25 administration fee. No refund can be issued without valid proof of purchase.

Please note that to validate your guarantee any Free or Bonus products must be returned or these products will be charged to you at full price.

The TOTS BOTS Guarantee.

We guarantee our products against defects in materials and manufacturing faults for a period of 6 months from the date of purchase.

Please Note: Seconds are non-returnable. All sales are final on discontinued and clearanced items. Discontinued items no longer available for sale on our site will not be accepted for return or exchange. 

Definition of a fault- An unexpected deterioration in the product that will shorten the lifespan or performance of the product.

For goods that are deemed to be faulty we will:

Give you a Refund;

or

Replace the goods;

Refunds or Credit Notes: may be given for returns of unwashed, unused items in original condition returned within 30 days of purchase. Unwanted goods must be in a re-saleable condition. We will require you to fill in a product return form which must be returned with the goods. Unauthorised returns are not accepted.

Replacement: We will replace products that are deemed to be faulty as long as they were purchased within the last six months. We will require you to fill in a product return form which must be returned with the goods. Unauthorised returns are not accepted.

Exchange of Un-used & Un-washed Products: All UN-USED, UNWORN and UNWASHED items may be exchanged for products of the same value within 30 days of purchase. Any item that appears to be worn or washed or smells like it has been used or washed in detergent will be returned to sender with no exchange. Our pre-authorization is needed. We will require you to fill in our product exchange form and send it with your products for exchange along with your original reciept.

**We will require proof of the purchase date so keep your receipt.**

***All return postage costs are the responsibility of the customer***

Trademarks and Images
Tots Bots and the Tots Bots logo are registered trade marks of Tots Bots Ltd. All images supplied by Tots Bots are covered by copyright.

Use

We have used our best efforts to ensure that the products recommended and stocked by us are fit for their intended use, however, we do rely on the manufacturer's accurate information for us to assess their product. The customer is responsible for determining whether a particular product is fit for use in their circumstances.

Disclaimer

Every effort has been made to ensure the accuracy of the information contained in this website. NappyDays, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.