We are happy to exchange your items for you as long as the following conditions are met:

Please allow 10 Business Days for your exchange to be processed. We are usually faster, but sometimes these things take time.

All UN-USED, UNWORN and UNWASHED items may be exchanged within 90 days of purchase. Any item that appears to be worn or washed or smells like it has been used or washed in detergent will be returned to sender with no exchange. 

Tots Bots NZ must RECEIVE the items within 3 months of original shipment for the product to eligible to be exchanged.  We cannot exchange products that have been purchased more than 3 months earlier (we will not process any credits on exchanged products recieved over 30 days after original purchase).  Items must be new (not washed and not used or worn), in original packaging, if applicable.

All SALES ARE FINAL on discontinued and clearanced items. Discontinued items no longer available for sale on our site will not be accepted for return or exchange. 

Our pre-authorization is needed. We will require you to fill in our product exchange form and send it with your products for exchange along with your original reciept.

When you return the item/s, you will need to supply us with instructions for the exchange along with your credit card information to cover additional shipping charges. Or you may instruct us to call you for credit card information, if this is the case, please include contact information and a good time to call.

Your credit towards your exchange will be equal to the price of the goods returned minus our actual shipping costs*.

 
For fastest turn around, include a copy of your receipt or include your order number from your receipt. If you no longer have your receipt, inform us of the first and last name corresponding to the billing address (the person who bought & paid for the items).

Return the exchange to:


Tots Bots NZ

9 Francis Drive

Katikati 3129

* Actual shipping costs...You pay the actual shipping cost for product exchanges instead of our normal flat rate.  It is also your responsibility to pay for the product to get to us.