We are happy to accept returns of our products from you as long as the following conditions are met:

Please allow 10 Business Days for your exchange to be processed. We are usually faster, but sometimes these things take time.

All UN-USED, UNWORN and UNWASHED items may be returned for refund or credit within 30 days of purchase*. Any item that appears to be worn or washed or smells like it has been used or washed in detergent will be returned to sender with no refund given. 

Tots Bots NZ must RECEIVE the items within 30 days of original shipment for no additional fees to be charged. After 30 days, we will charge you a 15% restocking fee which will be deducted from your credit.

Items must be new (not washed and not used or worn), in original packaging, if applicable and all free gifts (i.e rolls of liners, pegs etc) must be returned with the products otherwise your total refund will be adjusted accordingly.

The use of vinegar, enzymes and Sodium Bicarbonate will eat away at the bamboo severly shortening the life of the nappies and will void the warranty.


All SALES ARE FINAL on discontinued and clearanced items. Discontinued items no longer available for sale on our site will not be accepted for return or exchange. 

Our pre-authorization is needed. We will require you to fill in our product return form and send it with your products along with your original reciept.

When you return the item/s, you will need to supply us with your credit card information or bank account details in order for us to process your refund. Or you may instruct us to call you for credit card information, if this is the case, please include contact information and a good time to call.

Please note we do not cover freight or shipping costs for you to get the product back to us.  Any credits will be less the freight charges on the original invoice.

For fastest turn around, include a copy of your receipt or include your order number from your receipt. If you no longer have your receipt, inform us of the first and last name corresponding to the billing address (the person who bought & paid for the items).

Return your products to:

Tots Bots NZ

9 Francis Drive

Katikati 3129

*Your refund or credit will be processed less our freight charges (see detail below)

** Actual shipping costs...You pay the actual freight charges.  You may also be charged for any free gifts that are not returned to us.

We will not accept product returns that are used unless there is a fault with them or if we have made a prior arrangement with you where by we will replace the products at no charge.